Our store does not accept exchanges or refund. Each piece is made specifically for you. and no refunds on personalised items unless the item is faulty we will offer an exchange.
Kindly contact us through email if there is any faulty items.
After your request has been approved, we will respond back and replace your faulty item with a new one. The product must be received UNWORN and in their original packaging.
You are responsible for the charges of the return shipping fees.
BY ETOILE will not share any given information at any means.
Terms of Service
We only accepts the payment methods shown on our page.
Local orders takes approximately 10 - 15 working days.
International orders takes approximately 10 - 15 working days
International shipping will be processed within 2-3 working days after the order is ready.
* Delivery and shipment costs are fixed and will be calculated at checkout.